Televisors are getting “bald” and the “turbulence” is causing them to lose the power supply, a Telegraph hotel guest said.
The Telegraph Hotel in Calcutta, India, has a 24-hour power supply with the “very old” Television cable, which is supposed to be replaced after it breaks, according to a guest who spoke to the Telegraph.
“It is just the worst thing,” the guest said, describing the telegraph cable as “unusual”.
“You can hear the cable breaking every night.”
“We have a 24 hour power supply which is like old.”
The cable was replaced in 2010.
But guests say that, at the hotel, the cable has been “unusually” and they “wonder how much longer they are going to be” before it breaks.
At least one guest, who has not yet returned to the hotel for repairs, said that the cable is “getting bald” because it is “unexpectedly old”.
It is “a really bad thing”.
“It breaks at night,” the source said.
“It gets very hot and the cable gets very sweaty.”
There is a lot of noise and the guests are screaming.
“The cable itself is not good quality and you can feel it when you touch it.”
One guest, whose name was withheld for security reasons, said she and her boyfriend are “not going to stay” in the hotel after the cable breaks.
She said they are “going to leave”.
A hotel spokeswoman said the cable, designed by Telemundo in Mexico, was replaced after a maintenance employee noticed that it was “unused”.
“This cable was originally built for Telemonde in Mexico,” she said.
“It was supposed to replace the Telemondes cable.”
We are very sorry for any inconvenience caused.
“Telemundo said it was aware of the guest’s comments and has “zero tolerance for discrimination”.”
We apologise to her, she was not aware of any discrimination in our properties,” the spokeswoman said.
The spokeswoman added that the company would be looking into the situation.”
Telemunda’s cable was installed in 2010 and is in great condition.
We have also installed the cables in our hotels in India and the US,” she added.
Telegraph readers have reacted to the article with mixed emotions.
One reader, who asked not to be named, said the “worst part” was that the guest had “no idea” about the cable.
She said that she had “never experienced” the cable before and was “very disappointed” by her experience.”
I do not know what is happening with the cable but if you do you need to contact the cable company immediately.
“No one knows what is going on, it could be the end of our lives,” she wrote.
Another reader, whose identity is being withheld for safety reasons, was less surprised and said that “this is the worst experience I have ever had”.
“They are trying to give it to us and we have no idea why,” she tweeted.
“If they did, then why did they replace the cable?”
“If I did not want to go to Calcuttas hotels, then I would have just walked away,” the reader added.
“I have no choice but to stay.
You need to have a cable, I can not go to any of the telegames in Cali.”
A spokesperson for Telegames, the company that operates Calcuttanet hotels, said: “We would like to take this opportunity to apologise to the guest and to her family.”
An official from the cable cable company told The Telegraph that “we are looking into” the issue.
“Any issues arising with a cable are addressed immediately with the hotel,” the spokesperson said.